Order Terms & Conditions

The following terms and conditions apply to all transactions and an order will be deemed to be acceptance of such terms and conditions. Any variation will only be valid if agreed in writing and signed by both parties.

All orders accepted by A House of Stone Ltd ( AHOS LTD) are subject to these terms and conditions of sale, which supersede any previous terms and conditions. Full details of our terms and conditions can be obtained by contacting our office.

Prices and delivery charges are in pounds Sterling (GBP) exclusive of VAT. VAT will be added to all charges at the current rate where applicable.

AHOS LTD reserves the right to revise prices and details without notice. Note, where products are supplied in a pattern format involving several different sized products to complete the pattern, AHOS LTD will only supply the pattern as a whole and not individual constituent parts.

To assist in prompt despatch, please use the correct product codes and descriptions as supplied on this website. Orders can be sent by fax, by telephone, by post or via the order form on this website.

All items subject to availability.

Delivery charges will vary dependant on size, weight and distance from AHOS LTD. Once agreed, these will form part of the purchase price. AHOS LTD will endeavour to deliver all goods on the agreed date as stipulated on the order. However, a change of order may impact on the delivery date and this should be confirmed when amending an order. In the event of any one or more items being out of stock, AHOS LTD will inform the customer and give an estimated delivery date. Delivery will be to a mainland UK address only unless previously agreed. If no-one is available at the address at the time of delivery, the driver will retain the goods unless stated on the order, and AHOS LTD will await further instructions. Please note, there will be an extra delivery charge in this situation which must be paid before re-delivery. If the goods are to be left without the customer being present, then full payment must be received prior to delivery, and AHOS LTD cannot accept responsibility for incorrect delivery or loss of the goods when the customer is not present to accept the goods. The delivery company, in most cases, will leave notification of the attempt to deliver. All delivery times and dates are subject to factors outside the control of AHOS LTD and AHOS LTD will keep the customer informed, but AHOS LTD cannot accept any liability for force majeure, war and other hostilities, civil commotion, accidents, strikes, lockouts, trade disputes, acts of restraints of government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of AHOS LTD.

Note that delivery may take place any time Monday — Friday between 8.00am and 6.00pm (excluding bank holidays) and AHOS LTD are unable to offer timed deliveries. All deliveries will be delivered to the address stated on the order and this will typically be kerbside delivery, depending on the vehicle used. If kerbside delivery is not suitable, goods will be unloaded to the nearest easily accessible and safe access point for the address stated. AHOS LTD is not responsible for onwards handling at the property once initial delivery is completed. All goods should be checked against order and an acceptance signed.

If no signature is obtained, it will be assumed the goods are accepted in full. Shortages, damages and incorrect deliveries must be notified to AHOS LTD within two working days of receipt in writing. We will wherever possible, rectify within 7 working days, subject to availability and transportation. Thereafter, any remedial action will be at the entire discretion of AHOS LTD. Customers should telephone 01524 844484 in the event of any issues relating to delivery or the goods themselves.

AHOS LTD does not accept any liability for lost working time or the cost of third party contractors in the event of incorrect or delayed delivery. The transport and carriage of goods by customers or their own contractor is entirely at their own risk. AHOS LTD cannot accept any liability whatsoever for any damage, loss or inconvenience arising out of the transport or carriage of goods where such transport or carriage has been arranged by the customer.

Special destinations will have to be priced separately, by fax, phone, or e-mail. Heavy or bulk trade orders are subject to delivery quotation. A 7 day delivery period is adopted. Any claims for non-delivery or shortages must be made in writing within two days of delivery.


In the unlikely event that the customer is unhappy with the goods supplied, they can be returned to the AHOS LTD premises within 3 days of purchase with the nature of the return clearly stated and the purchase price will be refunded, less a 20% restocking fee, on confirmation that the goods are in the same condition as delivered (with the exception of powder products, such as adhesives, grouts, etc.). AHOS LTD can arrange collection of the goods for a charge, which should be confirmed prior to requesting collection.

Without exception, no returns will be accepted after 7 days. Shortages, damages and incorrect deliveries must be notified to AHOS LTD within 2 working days of receipt and, wherever possible, will be rectified within a further 7 working days subject to availability. A customer adviser is on call Monday to Friday between the hours of 9.00am and 5.00pm on 01524 844484. Where payment is made by a credit/debit card, any refund will be to the same account.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly, any goods found to have been used will not be replaced or credited.

Payment should be made by cash, cheque with valid cheque guarantee card, Delta, MasterCard, Solo, Switch, or Visa. All credit card transactions will be subject to a 2% charge at the time of order, unless otherwise agreed. All goods remain the property of AHOS LTD until payment is received in full. If payment is not received prior to or on delivery, AHOS LTD reserve the right, unless previously agreed in writing, to charge interest on any payment or part payment not made within 30 days of order at a rate equivalent to 5% above Barclays Plc base rate, calculated on a monthly or a part of a month basis.

All credit card transactions will be subject to authenticity by the Modulus 10 check Algorithm system. We reserve the right to refuse any credit card transactions.

The customer will be responsible for the goods from the time they are delivered. AHOS LTD will accept responsibility for the goods whilst they are in transit so that, if they are damaged on arrival, under AHOS LTD’s return policy, AHOS LTD will replace them free of charge. However, this will be the full extent of AHOS LTD’s liability.

AHOS LTD accepts no liability for the suitability of goods ordered by the customer unless the customer specifically states in writing, prior to placing any order, that there are particular requirements for the product. It is deeded that once materials have been fixed, the customer has accepted the good and takes all responsiblity . AHOS Ltd will not accept any returns once materials have been fixed.

Some of AHOS LTD’s products are made to order which means that they cannot be exchanged or taken back at all unless the product is actually defective. If this is the case, AHOS LTD will notify the customer that the item is non-returnable before the order is accepted. AHOS LTD will, wherever possible, provide material samples in advance.

Custom made orders must have detailed specifications signed and agreed by both the customer and AHOS LTD prior to manufacture. Any delay in this is the customer’s responsibility.

Once placed, orders cannot be cancelled except that where a non-refundable deposit has been taken by AHOS LTD. Where the goods are not custom made by AHOS LTD will agree to the cancellation of the order, provided that a minimum of two weeks’ notice is given of such intention prior to delivery.

AHOS LTD’s intention is to comply at all times with all relevant UK laws including Health and Safety at Work and Environment Protection acts. Customers visiting the premises of AHOS LTD must not attempt to lift or move any product. It is strongly advised that all suitable precautions are taken off-site, as the majority of the products are heavy in weight.

Note that gloves and goggles as well as other suitable safety clothing must be worn when handling products supplied by AHOS LTD. All customers are referred to health and safety guidelines in connection with the goods as no liability shall fall on AHOS LTD once the goods have been delivered to the customer.

These terms and conditions shall be governed and construed in all respects according to the laws of England and shall be subject only to the jurisdiction of the English courts. If any provision in these terms is found to be invalid in court, the validity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect.

Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy. Headings in these terms are for convenience only and will have no legal meaning or effect.

All designs and imagery used within the showroom and in publicity leaflets, advertisements and publications is the copyright of AHOS LTD and any reproduction must be with express permission of AHOS LTD in writing.

AHOS LTD limit any financial liability/obligation to replacement product only. AHOS LTD cannot be held liable for any labours or additional materials involved in installing or replacing products.

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

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